Refund Policy

SECTION 1 - SATISFACTION GUARANTEE

We have a 30-day Satisfaction Guarantee during which a customer may return an item that is undamaged, unworn, and unused.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Some items are not eligible for return or refund, unless damaged or defective (refer section 2):
- Jewelry including pendant necklaces;
- Metal Wall Crosses, and Wall Hangings;
- Custom-made items, such as clothing altered to fit customer's requirements;
- Personalized items, such as engraved jewelry.

SECTION 2 - DAMAGED OR DEFECTIVE ITEMS

We will replace or repair damaged or defective items as long as any claims are placed within 5 days of the item being received.

If 5 days have gone by since your order was delivered, unfortunately we cannot accept claims for damaged or defective items, or offer you a refund or exchange.

To place a claim for a damaged or defective item, send a photo of the item to helpdesk@you-had-me-at-camo.com

Damaged or defective items must be returned up to 14 days from the date the order was delivered.

SECTION 3 - INCORRECT ITEMS RECEIVED

If you have been sent the incorrect item/s, this must be reported within 5 days from the date the order was delivered.

A photo showing the items must be sent to helpdesk@you-had-me-at-camo.com

SECTION 4 - RETURN POLICY (ALL RETURNS)

To complete your return, we require a receipt or proof of purchase.

To get your return underway, please email helpdesk@you-had-me-at-camo.com

Please do not send your purchase back to the manufacturer. You must first contact helpdesk@you-had-me-at-camo.com to request a Returned Material Authorization (RMA) number. Write the RMA number on the shipping label of each package to be returned.

We do not reimburse shipping costs to return an item.

Return packages with insufficient postage will not be accepted.

Products must be returned and received by us in original condition. We will not accept Products damaged in return transit, so please be sure to package the Product well and consider insuring the package.

We are not responsible for exchanges/replacements lost, damaged, or for stolen packages or delays in package arrival by the shipping provider (e.g. The US Postal Service).

SECTION 5 - REFUNDS & EXCHANGES

Once your return is received and inspected, if approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, contact helpdesk@youhadmeatcamo.com

If you need to exchange an item, contact us at helpdesk@you-had-me-at-camo.com

Exchanges are dependant on available stock, and if no replacement is available you will be offered a refund.

We are not responsible for exchanges/replacements lost, damaged, or for stolen packages or delays in package arrival by The US Postal Service (USPS).

SECTION 6 - CANCELLATION POLICY

Changes and cancellations must be notified within the same day as purchase (i.e. by midnight EST).

Once your order has been processed, you need to await delivery then return the item(s) to be eligible for a refund.