Refund policy

Jewelry:

Due to the nature of our jewelry products, all jewelry sales are final and are not eligible for returns or refunds due to buyer preference or change of mind. If your jewelry arrives damaged, defective, or you receive an incorrect item, please contact us so we can make it right. Exchanges may be considered at our discretion.

Chains:

Replacement chains can be purchased via request. We do not replace chains due to breakage or length.

RETURNS POLICY

You are welcome to exchange an outfit, provided it is unworn, unwashed, and in its original condition. Please be aware that you would be responsible for the postage to return the outfit to:

YHMAC
123412 County Line Road
Auburndale, WI 54412

Please also include a self-addressed, prepaid envelope for us to send the replacement back to you.

Because shipping costs have become so high, it may actually make more sense to gift the current outfit to someone who can use it and place a new order for the larger size. I just wanted to mention that option before you pay shipping in both directions.

We will also replace or repair any items that are damaged or defective, as long as claims are placed within 5 days of the item being received. To place a claim, contact our helpdesk.

Once we receive your item we will inspect it and, if your return is approved, we will initiate a refund of the purchase price to your credit card (or original method of payment) or send a replacement, depending on which you have requested.

Refunds will be credited back to your account within five (5) business days, depending on your card issuer’s.

To return an item, contact our helpdesk and we will let you know where to send it and what to do. If you are returning multiple items, you may be required to return those items as separate packages to different workshop addresses.

For more information about Returns, Refunds and Exchanges, please read the Refund Policy.

NEED TO CANCEL YOUR ORDER?

We ask that if you would like to cancel an order, that you make the request right away.

Changes and cancellations must be notified within the same day as purchase (i.e. by midnight EST).

Once your order has been processed, you need to await delivery then return the item(s) to be eligible for a refund.

Items that are to be shipped next day will be processed immediately and cannot be changed or cancelled once the order has been placed.

ANY OTHER QUESTIONS?